@article{oai:tiu-tijc.repo.nii.ac.jp:00000289,
 author = {加藤, 淳一 and Kato, Junichi},
 journal = {研究紀要, Bulletin of Tsukuba International University},
 month = {},
 note = {4, KJ00007294879, P},
 pages = {49--64},
 title = {質問項目作成法 : SERVQUALを手がかりに},
 volume = {17},
 year = {2011},
 yomi = {カトウ, ジュンイチ}
}